Service & maintenance
Keep your system running smoothly with scheduled or as-needed support.
Resources · Support
Support & Service Requests
Already have a system — or need a hand with one we installed? Request service, support, an upgrade or a system takeover.
How we help
Service, support and takeovers
Control4 service / takeover
We can service, expand or take over support of an existing Control4 system.
Add to your system
Extend lighting, audio, cameras, access or networking on what you already have.
Troubleshooting
Remote and on-site help to get things working again quickly.
Service request
Request a service call
Tell us what is happening and which system it affects. We will get back to you as soon as possible — for anything urgent, call 905-621-4100.
- Support for systems we installed, and takeovers of other installs
- Remote and on-site troubleshooting
- Repairs, upgrades and additions
Featured answer
How do I get support for my system?
To get support for your smart home, AV, security or network system, send us a service request with three things: where the system is located, what is not working, and any account or app access details you have. You can use the service-request form above or the contact form, or call or text 905-621-4100. We handle systems we installed and take over systems another installer left behind — reached remotely first where possible, and on-site when the issue needs hands on the equipment.
What we support
What we support and how to get help
Whether we set the system up or someone else did, we can help you keep it running. Here is how support usually works.
Service requests
For an existing system that needs attention — a repair, an adjustment or a question — send a service request and tell us what changed.
System takeovers
If another installer set up your system and is no longer around, we can take it over — review what is there, document it and support it going forward.
Remote support
Many issues can be looked at remotely first, so we can often check settings and get things working again without a visit.
On-site visits
When a problem needs hands on the equipment, we come to the property to diagnose and repair the system in person.
Before you reach out
What to have ready
A few details up front help us sort out your issue faster — and often let us solve it remotely before anyone needs to visit.
Once you are ready, use the service-request form or the contact form, or call or text 905-621-4100.
- System location — the address and which room or area the equipment is in.
- What is not working — what you are seeing, when it started and anything that changed recently.
- Account access — any app logins, keypad codes or account details tied to the system, so we can check it properly.
Questions
Support FAQs
Do you support systems another company installed?
Yes. We take over systems another installer left behind — including existing Control4 setups. We start by reviewing what is in place, note how it is put together, and then support it going forward. Send a service request or use the contact form to get started.
Can support be handled remotely, or do you need to visit?
Often we can look at a system remotely first and resolve it without a visit. When a problem needs hands on the equipment, we arrange an on-site visit. We will let you know which one your issue needs.
What should I have ready when I request support?
Three things help most: where the system is located, what is not working, and any account or app access details you have. With those, we can usually get to the cause faster.